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FAQ

MY ACCOUNT

How do I sign in?

If the user name and password you've used in the past is no longer working, you may need to create a new account.

PAYMENT

What payment methods do you accept?

We accept PayPal, Visa, MasterCard, American Express and Discover.

When will I be charged?

Initially, your credit card will hold a pending authorisation at the time of order submission however your card not be fully charged until your order has shipped. Most orders ship within two days of receiving your order. You will receive a shipping confirmation email once the order has shipped from our warehouse.

Is your site secure?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorised use. View Privacy Policy.

SHIPPING

What are your shipping rates?

Please visit our Shipping Page for details.

When will my order ship?

Most orders ship within two days of receiving your order, excluding weekends or holidays. You will receive a shipping confirmation email once the order has shipped from our warehouse.

How can I track my order?

You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order.

What if there’s a problem with my shipment?

Please Contact Customer Service.

How do I cancel an order?

Our system is designed to process and ship orders as quickly as possible. We are not able to modify or cancel an order once it has been placed. Please contact us if you require further assistance.

RETURNS

What is your return policy?

We'll gladly accept unworn, unwashed, or defective merchandise purchased on Elementbrand.com.au. Please visit our Returns Page for details.

How do I return an item?

Please visit our Returns Page for instructions.

How do I exchange an item?

We are unable to offer exchanges at this time, however we do accept returns for a refund. We ask that you return the original merchandise for a refund and proceed to place a new order for the appropriate item. Please visit our Returns Page for to get started. 

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